Question: Before you can get a customer to calm down and listen, you must first _ _ _ _ _ _ _ _ . Question 1

Before you can get a customer to calm down and listen, you must first

________.

Question

18

Select one:a

.

raise your voice to get his or her attention before you startb.deal with the customer's emotional statec.listen passively to the customer's grievancesd.call your manager to take over

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