Question: Beleza Natural (individual case) - Questions 1. Create a process flow diagram for the Madureira Institute 2. Perform the following analysis for a Monday, a

Beleza Natural (individual case) - Questions 1. Create a process flow diagram for the Madureira Institute 2. Perform the following analysis for a Monday, a Friday, and a Saturday Calculate the capacity of each step Identify the bottleneck and its throughput rate Calculate the average utilization of each step 3. Regarding the bottleneck step, determine the values of the three key queueing theory variables (, , and C) for a Monday 4. Then, using the online queueing calculator, determine the following: Number of customers in the system Number of customers waiting (for the bottleneck) Average length of wait time 5. Repeat the above analysis, but instead of using Mondays demand, calculate the arrival rate using 98% of capacity and determine: Number of customers in the system Number of customers waiting (for the bottleneck) Average length of wait time 6. What does the analysis above (in #5) imply for Friday and Saturday operations?

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