Benson's dry$-$cleaning establishment has been receiving complaints about the speed of its

service to customers. Ms$.$ Benson tells all front$-$of$-$store workers that they must speed up

their work to improve the situation. The complaints do not stop. This is an example of

unsuccessful service delivery due to $\_\_\_\_\_\_\_\_\_\_.$

Group of answer choices

the gap between consumer expectation and management perception

the gap between management perception and service$-$quality specification

the gap between service delivery and external communications

the gap between expected service and perceived service