Best Buy also used sales performance data to develop methods for improving in-store employee performance. The approach, developed by Chris Schmidt, begins with a spreadsheet that tracks the performance metrics that are important to Best Buy. The data are then used to spot employees who need further training. "perhaps they needed extra training on 'smart 4K TVs, or tips on conversation openers that wouldn't scare off customers," says Schmidt. Schmidt concluded that "even tiny bits of movement yield massive amounts of return," resulting in increased sales and income for employees 1 What is the end result of the changes taking place at Best Buy? Here is what one stock analyst had to say about the company's performance at the start of 2016: "We believe the company has performed better than the industry in several other segments of its business and is on track for improved profitability in the long term, as it continues implementation of its 'Renew Blue Page 68 FOR DISCUSSION I To what extent is Best Buy using evidence-based management? Are they overdoine it? Explain 2 To what extent are the managerial practices being used at Best Buy consistent wath principles associated with management science and operations 3 Use Figure 2.4 to analyze the extent to which Best Buy is using a cy tems view point 4 How are the managerial practices being used at Best Buy conistent with a quality-man management techniques ? Dscus practices being used at Best Buy consistent with a quality-management view point? Explain your rationale Next Highlight Next Section > Previous Section.