Bob's Bath & Body (located in B.C.) is a bath product specialty store which focuses on providing extensive selections of soaps, bath accessories and body creams to their customers. They have two locations - one in Oak Bay and one in Esquimalt. Both locations are in outdoor malls. The business is non-unionized and has been operating for 8 years and both locations are profitable, but each has some human resources issues that need addressing. Oak Bay and Esquimalt stores both have 7 staff each that include: store manager, two shift supervisors, two full-time customer service reps, and two part-time customer service representatives. Shift supervisors make $20 per hour and all customer service representatives make $17 per hour. The Oak Bay location struggles with attracting and retaining staff. The store experienced 40% turnover last year and the average tenure of employees is 10 months. Betty, the Store Manager, relies on finding employees through word-of- mouth. Given the high turnover, Betty leaves a help wanted sign up in the store window year-round. She receives about 10 applications a year. However, this year, Betty has only received applications from 3 candidates and none met the qualifications. Betty believes that this is because two new box stores opened in Oak Bay and hired over 100 new staff from the local community To screen candidates, Betty likes to meet with applicants and have an informal conversation with them - to understand their interests and availability. Betty says that she usually gets a "gut feeling" about who to hire - but it hasn't been paying off recently Insee Roth employees score 74 pr gestions Free inty pent The Oak Bay location struggles with attracting and retaining staff. The store experienced 40% turnover last year and the average tenure of employees is 10 months. Betty, the Store Manager, relies on finding employees through word-of- mouth. Given the high turnover, Betty leaves a help wanted sign up in the store window year-round. She receives about 10 applications a year. However, this year, Betty has only received applications from 3 candidates and none met the qualifications. Betty believes that this is because two new box stores opened in Oak Bay and hired over 100 new staff from the local community To screen candidates, Betty likes to meet with applicants and have an informal conversation with them - to understand their interests and availability. Betty says that she usually gets a "gut feeling about who to hire - but it hasn't been paying off recently Betty recently received resignations from 2 part time employees. Both employees had been employees for less than 6 months. Betty asked the employees why they were leaving and the following reasons were provided: Unclear expectations of the role / don't know what the duties and tasks are . Lack of hours/shifts No growth opportunities Wages aren't competitive (the 2 new box stores pay staff $1.25 more per hour for comparable work) Betty notes that the shift-supervisors have done their best to separate out their duties from the customer service representatives, but there is no record of what each of the positions are responsible for or what is expected. Betty isn't a fan of documentation and wants everyone to just roll up their sleeves" and get the work done. Betty has called you, an HR Consultant, for advice on how to best approach job analysis, hr planning, recruitment and selection to get better results than her current circumstance. Please answer the following questions: very et gode Ice cream Betty notes that the shift-supervisors have done their best to separate out their duties from the customer service representatives, but there is no record of what each of the positions are responsible for or what is expected. Betty isn't a fan of documentation and wants everyone to "just roll up their sleeves" and get the work done. Betty has called you, an HR Consultant, for advice on how to best approach job analysis, hr planning, recruitment and selection to get better results than her current circumstance. Please answer the following questions: 1. Betty is concerned about the employee feedback that there are unclear expectations for the role and no growth opportunity. What advice would you provide Betty regarding job analysis? 2. Betty is concerned about the high turnover rate, lack of applications and pressure from the 2 new box stores on staffing. What advice would you provide Betty regarding HR planning? 3. Betty acknowledges she isn't having much luck with the help wanted sign lately. What advice would you provide regarding recruitment? 4. Betty relies heavily on a "gut feeling to hire. What advice would you provide regarding selection