Question 28 (21 points) Savea Listen Bob's Bath & Body (located in B.C.) is a bath product specialty store which focuses on providing extensive selections of soaps, bath accessories and body creams to their customers. They have two locations - one in Oak Bay and one in Esquimalt. Both locations are in outdoor malls. The business is non-unionized and has been operating for 8 years and both locations are profitable, but each has some human resources issues that need addressing. The store has been operating for ten years and both locations are profitable, but each has some human resources issues that need addressing. Each location has nine (9) staff consisting of a store manager, two shift supervisors, three full-time customer service reps, and three part-time customer service representatives. Customer Service Representatives (CSR's) make $16/hr. The Store Manager, Betty, at the Oak Bay location has several questions about HR best practices regarding recruitment, selection, job analysis and planning as they have made some mistakes recently. Betty has called you for advice regarding how to best approach, and correct if necessary, the actions taken in the last two weeks: 1) The Oak Bay location struggles with attracting and retaining staff. The store experienced 40% turnover last year and the average tenure of employees is 10 months. Betty, the Store Manager, relies on finding employees through word-of- mouth. Given the high turnover, Betty leaves a help wanted sign up in the store window year-round. She receives about 10 applications a year. However, this year, Betty has only received applications from 3 candidates and none of the candidates met the qualifications. Betty believes that this is because two new box stores opened in Oak Bay and hired over 100 new staff from the local community. She wants to know what she should do to help with this issue. Using course concepts, and your own words, what is your advice on how she should approach this issue? 2) Betty's two supervisors don't seem to understand their job duties. There are no records of job duties for any of the positions. They seem to be doing things they don't need to be doing and are not doing the things they should be. The supervisors are also responsible for assigning work to the customer service representatives and many tasks and duties are being missed. The supervisors have asked if there is some way to better organize themselves and clarify job duties for their role and the customer service representatives. Using course concepts, and your own words, what in vaundvien to unealun there issues? 3) Betty is desperate for staff and has called the other store in Esquimalt to see how they are doing. They are currently overstaffed by one, and are not having the turnover problems that she is. She never seems to have staff when she needs them the most in her busiest season/times. Her costs are high due to the turnover. She notices that the other store only schedules part-time employees on stat holidays and doesn't understand why. Betty has always scheduled her more experienced full-time staff on stat holidays. She wants your advice as to the best approach to resolve these issues. Using course concepts and your own words, what is your advice to resolve these issues