BPM lifecycle (10 marks) You are a process analyst working in a retail company with about 50 business processes in various organisation units such as marketing, sales, warehouse management, procurement, accounting, etc. Answer all the questions below. a. You are asked to prioritise these processes so that the company can start its very first BPM project. Please propose the criteria to steer this prioritisation and justify your proposal. (2 marks) b. You have selected the sales process for active process management and the next step is to discover this process in details. Describe your understanding about the process discovery challenges and how you are planning to overcome these challenges. Your answer should include specific discovery method(s) you are planning to use and why you will use this(ese) method(s) (2 marks) c. You will use value-added analysis as a technique to decorticate a process model, extract every step in the process and classify these steps into one of three categories. What are the three categorise and how will you determine the category to which each step belongs. (2 marks) d. In process redesign, you make use of a fixed list of redesign heuristics to determine potential improvement actions on the existing process. The following two heuristics have been chosen. Explain each of these heuristics, including their impact on time, cost, quality, and flexibility. (2 marks) i. Case types ii. Flexible assignment e. You are now ready to implement the to-be process in the organisation. As a part of the process automation, you will introduce an operational BPMS to support the new sales process. From experience you know there are both technical challenges and organisational challenges. Identify three possible organisational challenges and outline your strategies to address them. (2 marks)