Question: Brady, a human resource professional, is asked to coordinate empathy training for doctors providing care in a telemedicine program. He first assesses what the doctors

Brady, a human resource professional, is asked to coordinate empathy training for doctors providing care in a telemedicine program. He first assesses what the doctors know about empathy and then provides simulations for them to apply their knowledge. With practice, the doctors' ratings for demonstrating empathy with patients over the phone increase as evidenced by survey results. Brady's training program appears to facilitate

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