BSBFLM312 Contribute to team effectiveness

Assessment Task 1

Question 1:

a) Describe why a team would need to have a clearly defined purpose

b) Why is it important for teams to comprise a range of roles?

c) What characteristics define a team that communicated well?

Question 2:

You are team leader in an organisation that sells televisions and home theatre equipment. One of your team members, Jack, is having difficulty meeting expected outcomes; namely making monthly sales targets. What would you do to support Jack in meeting his expected outcomes?

Question 3:

You are working as a team leader and find that one of your team members is not participating in the planning, decision -making and operational aspects of the work team. What could you do to encourage them to participate?

Question 4:

What are the methods/ technique should a Supervisor/Team Leader/Manager use to encourage a worker to take responsibility for their own work?

Question 5:

a) What is feedback?

b) How can feedback be used to encourage and motivate team members, both individually and as a group?

c) What is meant by the phrase 'Catch them doing good'? Give examples of how you could put this philosophy into practice.

Question 6:

How can you respond to issues, concern or problems that cause conflict?

Question 7:

When communicating with people from diverse background, why it is necessary to be aware of culturally appropriate techniques?

Question 8:

a) The Frontline Manager is generally responsible for resolving problems that slows down a team's performance and making decisions at the daily operational level. What should be the level of involvement of both Frontline Managers and team members in solving problems within an organisation?

b) Think about a time you had to resolve a problem, what was the problem? Did you solve the problem alone or did you seek input from others? Would you seek input from others in the future? Why/ why not, explain?

Question 9:

List and describe 10 desirable behaviours you would exhibit in the workplace to serve as a role model.

Question 10:

Why is it necessary for team leaders to communicate information from Line Manager/Management to the team members?

Question 11:

Why is it necessary to communicate unresolved issues to management? Provide examples of unresolved issues that might need to be communicated to management.

Question 12:

What are the factors that a team leader should consider when they have communicated an unresolved issue to management? List and describe five factors.