Build your credibility and gain a competitive advantage by developing professionalism, and ethical mind$-$set, and business etiquette skills.

Use your voice as a communication tool, master faceto$-$face workplace interaction, foster positive relations on the job, and accept as well as provide constructive criticism gracefully.

Practice professional telephone skills and polish your voice mail etiquette

Understand the importance of teamwork in the digital era workplace and explain how you can contribute positively to team performance.

Discuss effective practices and technologies for planning and participating in productive face$-$to$-$face meetings and virtual meetings.