Question: Building block 1 : Value proposition The value proposition is the collection of products and services a business offers to meet the needs of its

Building block 1: Value proposition
The value proposition is the collection of products and services a business offers to meet the needs of its
customers. (a business's value proposition distinguishes itself from competitors)
Focus on:
What value do we deliver to the customer?
Which one of our customer's problems are we helping to solve?
Which customer needs are we satisfying?
What bundles of products and services are we offering to each customer segment?
Is your value proposition one or more of the following?
Newness: Satisfying a new set of needs that customers previously didn't perceive because there was
no similar offering (Smartphones, iPads)
Performance: Improving product or service performance (iPhone 5 to iPhone 6)
Customization: Tailoring products and services to the specific needs of individual customers or
customer segments (Dressmakers)
Getting the job done: Helping a customer get specific jobs done
Design: A product may stand out because of superior design (BMW, Mercedes, iPhone)
Brand/status: Using and displaying a specific brand (Rolex watch = wealth)
Price: Offering a similar value at a lower price (Samsung S5 compared to Samsung S5 Mini)
Cost reduction: Helping customers to reduce costs
Risk reduction: Customers value reducing risks when purchasing products or services (Extended
warranties)
Accessibility: Making products or services available to customers who previously lacked access to
them (Importing products from international markets and making them available in South Africa)
Convenience/Usability: Making things more convenient or more straightforward to use (Smartphone
apps)
NB!!! Not all of the abovementioned value propositions will apply to your product - you need to decide on
the one/s that is applicable!!! based on above question Checkers 60sixty or Pick n Pay ASAP.
 Building block 1: Value proposition The value proposition is the collection

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