Burberry is a British-based retailer that opened two new stores in Japan. In terms of human resource management, the Japanese store manager first should have:

determined how many sales clerks, maintenance staff, buyers, and other administrative personnel would be needed to operate the store

b

run ads in local newspapers to gain access to qualified employees

c

determined whether he would pay commissions or a straight salary to sales clerks

d

decided what kind and how much training would be required for store employees to reflect the Burberry image of customer service

e

established selection benchmarks