Question: BusCorp wants to introduce a new procedure for processing customer requests. This will require employees to break their old routines and adopt new role patterns.

BusCorp wants to introduce a new procedure for processing customer requests. This will require employees to break their old routines and adopt new role patterns. BusCorp should use the

________

strategy to produce change self

-

efficacy

Question

9

options:

communication

stress management

negotiation

learning

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