Question: Shuttle Inc. wants to introduce a new procedure for processing customer requests. This will require employees to break their old routines and adopt new role

Shuttle Inc. wants to introduce a new procedure for processing customer requests. This will require employees to break their old routines and adopt new role patterns. Shuttle Inc. should use which of the following strategies to change self

-

efficacy?

Multiple Choice

negotiation

learning

coercion

stress management

communication

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