You work as an event coordinator at the Marriott Minneapolis City Center in downtown Minneapolis. You recently received an email from Renata Haimes from Midwest Insurance requesting information about conference facilities. She would like to hold a conference at the Marriott Minneapolis City Center for approximately 250 safety trainers across the country who work for Midwest.

Renata wants to know if she can hold the conference from October 13–17. She presented you with a bulleted list of questions she wants you to answer regarding your ability to provide the following: at least 20 rooms for conference sessions, wireless access, data projectors and Microsoft Office in each meeting room, a banquet facility, dining services for breakfast and lunch each day, and a block of guest rooms. She also asked for a list of hotel amenities and for shopping, dining, and entertainment opportunities in Minneapolis. Based on Renata's message, you have crafted the email response below:

Subject: Your January 2 Inquiry

Dear Renata:

I have received your email in regard to the use of Marriott Minneapolis City Center for your October conference. We always welcome groups such as yours to our facility and are excited that you would like to visit us next October. The Marriott and the city of Minneapolis offer many attractions that are sure to take care of your guests and keep them entertained throughout their stay. October is an especially nice time in Minneapolis. From sports to shopping, there is a lot to see and do.

Our conference facilities are perfect for what you need. We do have a block of rooms we can reserve for you in the amount of $164 per night. These rooms are equipped with wireless access, luxury bedding, and beautiful views of Minneapolis. They are also smoke-free. We have a workout facility and a pool and whirlpool. At the present time, we have 20 conference rooms equipped with data projectors and Microsoft Office. All hotel common areas and meeting rooms have wireless access. Breakfast and lunch menus and banquet accommodations can be determined when you book the facilities. The 8-mile enclosed skywalk system offers easy access to downtown shopping and dining, and the Nicolet Mall (a fantastic shopping and dining area) is nearby.

Thank you for considering Marriott Minneapolis City Center. I look forward to hearing from you in the near future.

[Your Name]

Event Coordinator

Marriott Minneapolis City Center

30 South 7th Street • Minneapolis, Minnesota 55402

612-349-4000 ext. 4000

Now that you have drafted your email, you must go back and revise the document for organization, content, style, and correctness.

Question: Multiple Choose

1.What should be the main purpose of this email?

(a)To persuade Renata to book her conference at the Marriott Minneapolis City Center.

(b) To provide general information about the facilities at Marriott Minneapolis City Center.

(c) To tell Renata about the attractions in Minneapolis that conference attendees could access.

(d) To answer Renata's questions and provide the information she requested about Marriott Minneapolis City Center.

2.Which of the following would be the BEST opening for this email?

(a)Please consider the Marriott Minneapolis City Center for your conference. We know you'll enjoy your stay

(b)Thank you for choosing Marriott Minneapolis City Center! We are sure you will enjoy your stay.

(c)Thank you for your interest in the Marriott Minneapolis City Center. Here is the information you requested.

(d)The Marriott Minneapolis City Center is a popular choice for conferences. We welcome your business.

(e)The opening is fine as it is written.

3.What should follow the opening statement?

(a)The current information in the email ("We always…a lot to see and do").

(b)The answers to Renata's questions.

(c)Contact information so that Renata can call you for the answers to her questions.

(d)A link to the Marriott Minneapolis City Center's Web site so that Renata can find the information herself.

(e)A request for Renata to provide contracts for you to review regarding her company's needs for the conference

4.What can you do to improve the arrangement of your answers to Renata's questions?

(a)Use a more formal tone.

(b)Use a more positive tone.

(c)Avoid providing answers at all; ask Renata to call you or refer her to your Web site.

(d)Keep the arrangement of the answers as it is currently in the message.

(e)Place the answers in an organized numbered list, answering the questions in the order Renata asked them.

5.What key question have you failed to answer explicitly?

(a)Whether the conference rooms have Microsoft Office

(b)Whether your facilities are available on the dates Renata needs them.

(c)Whether breakfast and lunch are available.

(d)What attractions are in the downtown Minneapolis area.

(e)What amenities are in the hotel rooms.

6.What might you do to improve the conclusion of this message?

(a)Avoid thanking her for anything; she has not yet chosen your facility.

(b)Refer to other sources of information (e.g., links to city and hotel Web pages; an attached price list).

(c)Restate your main point ("The above are answers to your questions.").

(d)Nothing. The conclusion is fine as it is.

(e)Address some of the negative aspects of the Marriott that Renata might not be aware of.

7.Which of the sentences in the message does NOT contain any cluttering phrases?

(a)I have received your email in regard to the use of Marriott…for your October conference.

(b)I look forward to hearing from you in the near future.

(c)At the present time, we have 20 conference rooms equipped with…projectors and Microsoft Office.

(d)We do have a block of rooms we can reserve for you in the amount of $164 per night.

(e)Our conference facilities are perfect for what you need.