Business Excellence Models provide a tool for measuring and evaluating organisational performance and guide organisations to focus their improvement efforts on the right areas. To a large extent, these models are based on theories of Total Quality Management, but they differ in scope and approach. Thus, Business Excellence Models essentially serve as assessment models, enabling organisations to evaluate their strengths and identify areas for improvement. Armed with this valuable information, senior management can make informed decisions regarding the necessary actions to attain the desired outcomes. As you are aware, Eskom has been in the news for all the wrong reasons, and the new board has outlined decisive plans to turn the power utility company around. Eskom would be assessed using the South African excellence model for public service performance excellence. The South African excellence model provides a framework against which self-assessment and eventually, external assessment allows companies to incorporate world-class standards of excellence into their operations. Based on this context, discuss any Five (5) criteria that Eskom would be evaluated on to evaluate their strengths and areas for improvement and guide them on what to do next