$($Business Letter$)$

Mr$.$ Jonas ordered $25$ dozen black orchids from the Beautiful Gardens Flower Shop, $214$ First

Street, Kissimmee, Florida, $12345,$ to be delivered by January $7,2020,$ for his company$$s

$($Jonas & Company Limited, $234$ West Street Kingston$)10$th anniversary celebrations in

Jamaica. All details were finalised two $(2)$ weeks prior to the event, Mr$.$ Jonas received

confirmation that his order would arrive fresh, and on time. On January $7,2020,$ Mr$.$ Jonas$$

order did not arrive. He received an email from Beautiful Gardens, which indicated that they

had suffered a technical glitch in their computer system, which caused the error. Mr$.$ Jonas is

distraught and angry. He wishes to have his US$$650\mathrm{.}00$ refunded immediately.

Required:

As the manager of Beautiful Gardens Flower Shop, write a letter apologizing for the error

and granting his claim.

Rubric for letter

Letter Layout format $(3$ Marks$)$

Content $$ Subject matter $(4$ Marks$)$

Use of English $(3$ Marks$)$