Question: BUSN 1041-31 Customer Relationship Management (CRM) Chapter 7: Topic: MANAGING CUSTOMER EXPERIENCE A. What was your major learning from the readings within this module? This

BUSN 1041-31 Customer Relationship Management (CRM)

Chapter 7: Topic: MANAGING CUSTOMER EXPERIENCE

A. What was your major learning from the readings within this module?

This posting should be at 250 in length and integrate at least one citation outside of the readings.

B. What is one question that remains from the readings within this module?

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