BUSN460 - OPERATIONS MANAGEMENT ASSIGNMENT 1 Due dute: 13/11/2020 - 16.30 Asst. Prof. Dr. HASAN RUSTEMOGLU Answer all the questions Q1) Detipe the operations management State what does it affect? (12 points) Q2) Compare and contrast goods and services according to their characteristics (12 points) 03) lue the responsibilities of operations management (12 points) DO) What are the pros and cons of the models? List them (12 points) QS) Define quality (8 points) 06) List and explain the dimensions of quality (12 points) 07) Lis the benefits of good quality and consequences of bad quality (12 points) 08) Define the total quality management List the elements of the total quality management (12 points) 09) Lis the basic quality tools (points) Powered by WPS Office