Question: Busy Bee Ltd . has a large secretarial pool on the third floor of company headquarters where professional and lower - level managers have their
Busy Bee Ltd has a large secretarial pool on the third floor of company headquarters where professional and lowerlevel managers have their reports and other documents wordprocessed. The tasks are received by the secretarial pool coordinator and assigned randomly on an availability basis to secretaries in the pool. The secretaries often do not know the managers or professionals for whom the wordprocessing assignment is being completed. They rarely find out about the quality of their work because revisions are often sent to other secretaries in the pool due to the rotating work assignment system. Some assignments involve simple wordprocessing while others require complex formatting using more sophisticated wordprocessing software. Some secretaries don't mind working in the pool, but most are there because it represents the entrylevel secretarial position. They resent the lack of control over work assignments and look forward to being transferred to other secretarial jobs in the firm where there is more freedom to schedule their own work activities. Turnover in the pool is much higher than for other support staff at Busy Bee Ltd Would job enlargement combining tasks be an effective job design strategy for employees in Busy Bee's secretarial pool?
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