Question: By focusing on developing long-term relationships with customers by seeking their input on how to make the firm's goods and services better, ABC Outdoors attempts

By focusing on developing long-term relationships with customers by seeking their input on how to make the firm's goods and services better, ABC Outdoors attempts to build a competitive advantage based on a. production orientation. b. operational excellence. c. strategic efficiency. d. customer intimacy. e. process improvement

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