By reading "Why Satisfied Customers Defect" we learned how customer loyalty can be affected by marketplace competitive realities. Given that, under which of the following scenarios would a customer most likely continue purchasing from a firm although $\frac{s}{?}$ he is dissatisfied?

moderate to high competition in the marketplace

moderate to high consumer switching costs

markets where there are many substitutable products

when the consumers emotional quotient score was $\mathrm{.}30$ or below

all of the above