C$)$ a system where strong managers are the only decision makers.D$)$ a process where mostly statisticians get involved.E$)$ ISO $14000$ certification$\mathrm{.}5)$ A production manager at a pottery factory has noticed that about $70\%$ of defects result from impurities in raw materials, $15\%$ result from human error, $10\%$ from machine malfunctions, and $5\%$ from a variety of other causes. This manager is most likely using aA$)$ Pareto chant.B$)$ scatter diagram.C$)$ Taguchi loss function.D$)$ cause$-$and$-$effect diagram.E$)$ flowchart$5)$ Which of the following is the highest cost associated with quality?A$)$ prevention costsB$)$ appraisal costsC$)$ interal failuresD$)$ external failuresE$)$ environmental costs$7)$ PDCA, developed by Shewhant, stands for which of the following?A$)$ Plan$-$Do$-$Check$-$ActB$)$ Plan$-$Develop$-$Check$-$AcceptC$)$ Problem$-$Develop Solution$-$Check$-$ActD$)$ Problem$-$Do$-$Continue$-$ActE$)$ Prevent$-$Detect$-$Contain$-$Act$8)$ A Six Sigma program has how many defects per million?A$)3\mathrm{.}4$B$)34$C$)1000$D$)6$ times the standard deviationE$)27009)$ Which of the following statements about organizational missions is false?A$)$They reflect a company's purpose.B$).$They indicate what a company intends to contribute lo society $.$are known.C$)$D$)$They are formulanannerstrategiesreasonfor existence.for functional area missions.E$)$ They provide guidanceconcepts allow firms to achieve their missions?$\mathrm{.}1$cadership$10$ which viy. cris$$Emerentation:quality leadership. andarpened qualive dership, and capacity$2$ citorntiate