31- Six Sigma is a business-driven, multi-dimensional structured approach to:

1. Reducing process variability
2. Increasing customer satisfaction
3. Lowering Defects
4. All of the above

32- Total Quality Management emphasizes

1. The responsibility of the Quality Control staff to identify and solve all quality-related problems
2. A commitment to quality that goes beyond internal company issues to suppliers and customers
3. A system where strong managers are the only decision makers
4. A process where mostly statisticians get involved

33- What information is being sought during a third party audit of a quality management system?

1. A list of nonconformities to ISO 9001:2015
2. Objective evidence of conformity with ISO 9001:2015
3. A management commitment to quality assurance
4. All of the above

34- ................ is a document that provides a framework and objective for an improvement project.

1. Goal Statement
2. Business Case
3. Problem Statement
4. Project Charter

35- Which statement describes a defective product?

1. Can be used to fix a defect
2. Can have one or multiple defects
3. Can only have one defect
4. May NOT necessarily have a defect

36- Which is a purpose and use of data visualization?

1. Allows conclusions to be drawn from graphical data analysis
2. Enables the organization to be 80% correct today, rather than 100% correct in 6 months
3. Identifies and eliminates the root cause of faults or problems
4. Encourages out-ofthe-box thinking to generate as many ideas as possible

37- What term is given to represent the maximum value minus the minimum value in a data set?

1. Mean
2. Range
3. Variance
4. Mode

38- Following are the actions required when the requirements for products and services are changed. Identify the WRONG statement from the following options.

1. Ensure that relevant documented information is amended
2. Change of requirements should not be permitted
3. Relevant persons are made aware of the changed requirements

39- Mandatory documented information required by ISO 9001:2015 standard includes

1. Scope of the quality management system
2. Quality objectives
3. Design and development changes
4. All the above

40- A fishbone diagram is also known as a:

1. Cause-and-effect diagram
2. Poka-yoke diagram
3. Kaizen diagram
4. Taguchi diagram

Please answer without reason