c$*)$An individual after reading the Heifetz article $$surface cultural norms and forces$$the individual can conclude that the article highlights the key cultural elements that influence organizational life. The individual works as a medical administrator at a small optometry practice that includes $2$eye doctors and two medical administrators. The individual needs to answer questions $1$and $2$ thoroughly and succinctly and provide examples to justify the individual$$s way of thinking.

$1)$The individual needs to think about the small private optometry practice they work for, pre$-$pandemic and identify an artifact, ritual or other significant aspect of their organizational culture that characterized their organization.$$

$2)$The individual needs say what was it like to work at the optometry practice pre$-$pandemic, and what is it like to work there now?