C Grievance procedures have many common elements with disciplinary procedures. Read the following statements and choose the best alternative for each one. 1 It's better to try to deal with a grievance informally / formally. 2 Any allegations made should be general / specific. 3 Complaints should be made in writing / in person. 4 A formal hearing will / will not form part of a grievance procedure. 5 Employees can/cannot be accompanied by a colleague or representative. 6 It is possible / not possible that a grievance may lead to disciplinary action being taken. being taken. a Read the email from Jenny McKinsey, McCabe's Marketing Manager, to Khalid Aziz and answer the following questions. 1 Why does Jenny put her complaint in writing? 2 Who is she complaining about? 3 What is she complaining about? 4 What does she want to happen? 5 What will she do if Khalid doesn't take action? Dear Khalid, I am emailing you because I want my views to be on record and acknowledged. I want to complain in the strongest terms about my manager, the Sales Director, Bill Wallace. Since I started work here, he has done everything possible to make my life hell. Although sales have risen dramatically since my arrival, he constantly criticises my work. He is rude and sexist and I think this victimisation is an attempt to constructively dismiss me. I believe his behaviour is not just unacceptable but also illegal, and I hope that you will advise him about this so he stops. If not, I will have to consider taking private legal advice. I look forward to your prompt reply. Yours sincerely Jenny McKinsey Unit 8 Discipline and grievance