C$)$ How quickly the person acts or makes decisions

D$)$ All of the above

Question $19$

$1$ pts

Which is the correct statement?

$7\%$ of a message is conveyed with words. Non$-$verbal communications is $55\%$ and tone of voice makes up $38\%.$

$27\%$ of a message is conveyed with words. Non$-$verbal communications is $35\%$ and tone of voice makes up $38\%.$

$45\%$ of a message is conveyed with words. Non$-$verbal communications is $38\%$ and tone of voice makes up $17\%.$

Question $20$

$1$ pts

Which statement$($s$)$ is$/$are correct?

A$)$ Active listening means you take responsibility for understanding the speaker.

B$)$ When using active listening, you are responsible for the speaker's feelings.