Question: c . What can you conclude about call center performance if the service level target is set as 8 0 % of calls answered

c. What can you conclude about call center performance if the service level target is set as "80% of calls answered within 20 seconds"?
A. The service level target for call center performance is achieved exactly.
B. The service level target for call center performance cannot be achieved.
C. The service level target for call center performance is 2% greater than the target.
D. The service level target for call center performance has not been met. The company's service level has to be 2% greater than it
c. What can you conclude about call center performance if the

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