Edit View History Bookmarks Window Help . . mylab.pearson.com Business Statistics | Stat 2000 CTRA[31452] Debora Pierre 09/ B https loaded be HW Score: 95%, 11.4 of 12 Homework: Stat 2000 HW CH_02 Question 5, 2.2.20 points 09/06/2022 Part 1 of 4 Points: 0.4 of 1 Call centers today play an important role in managing day-to-day business communications with e here W Question list derstan X nce is s Data table he table center. t 2000 H Question 1 29/22 1 14 co Question 2 15 12/22 4 as "80% 18 16 (11.40 17 co 14 25 mited Question 3 FNFOFO & 13 23 ons: 12 13 28 Question 4 25 28 Question 5 Print Done Question 6 Re Question 7 Help me solve this View an example Get more help Clear all 7 SEP 12 F4Help G (C. mylab.pearson.com CTRA[31452] Debora Pierre 09/12/22 5:17 PM HW CH_02 Question 5, 2.2.20 HW Score: 95%, 11.4 of 12 Part 1 of 4 points Points: 0.4 of 1 Save Call centers today play an important role in managing day-to-day business communications with customers. Call centers must be monitored with a comprehensive set of metrics so that businesses can better understand the overall performance of those centers. One key metric for measuring overall call center performance is service level, the percentage of calls answered by a human agent within a specified number of seconds. The table below contains the following data for time, in seconds, to answer 50 incoming calls to a financial services call center. Click the icon to view the data a. Construct a frequency distribution and a percentage distribution. b. Construct a cumulative percentage distribution c. What can you conclude about call center performance if the service level target is set as "80% of calls answered within 20 seconds"? a. Construct a frequency distribution and a percentage distribution. Construct a frequency distribution. Time (seconds) Frequency LO 14 19 24 29 34 (Type integers or decimals. Do not round.) example Get more help - Clear all Check answer tv O cricut 4. AN cricut