Cabbie's Cable Service Data Set Set-up Customer: Customer Service (1) P/T = 15 minutes %C&A = 100% Technology used: BizSys Schedule Service: Dispatch (1) P/T = 15 minutes %C&A = 90% L/T= 2 days in in-box Technology used: Spreadsheet Make Appointment: Dispatch (1) P/T = 10 minutes L/T= 1 day %C&A = 95% Technology used: telephone Dispatch Technician: Dispatch (1) P/T = 30 minutes %C&A = 100% LT = 1-5 days waiting for day before appointment Install & Test: Service Technician (4) P/T =4 hours (including transit time) %C&A = 80% L/T = 1 day Review Service Order: Dispatch (1) P/T = 15 minutes L/T = 1 day in in-box %C&A = 90% Technology used: manual Bill: Customer Service (1) P/T= 15 minutes L/T = 1 day in in-box %C&A = 100% Customer Related Data: Demand= 8 calls per day Lead Time Objectives: Lead Time