CA-EBW4: Effective Business Writing Assignment No 2 (Individual) EXERCISE 1: Revise the following opening for a letter requesting the return of the full purchase price of a hair dryer still under warranty. Recently (May 15) I purchased a hair dryer, the TurboDri 2000 (for 49.95 plus tax of $3.43). I work at salon called MillionHairs, and I use this hair dryer professionally. It stopped working right in the middle of my heaviest day, and Im pretty ticked off. Its a heavy-duty model, and I used it only five days. When I returned it to CostCo (Peachtree Blvd., Quebec City)) and said I wanted my money back, I was told I had to write to you. EXERCISE 2: Apologizing for Poor Customer Treatment - Write an email to the customer Your customer loses an hour of their day being transferred from representative to representative to solve a seemingly simple issue. Your customer is upset after an experience with a rude and unhelpful employee or manager. EXERCISE 3: Use listing to make the following paragraph more readable. When writing a business document it is important to follow several steps. First, you should gather the information you need-talk to key people, find important online resources, interview experts. Then with all the information, begin drafting your document-organize your points, write clearly and concisely, design it to be read quickly and easily. It is important to revise. And, finally proofread your document