Question: Cal State LA Bank uses a complex polling system coupled with a customer response measurement system to assess consumers' responses to new products and services.

Cal State LA Bank uses a complex polling system coupled with a customer response measurement system to assess consumers' responses to new products and services. Cal State LA Bank is using a(n)________Blank program to improve service quality and service offerings.
Group of answer choices
standards analysis
zone of tolerance
empowerment
voice-of-customer
quality gap analysis

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