Question: Capital One Bank uses a complex polling system coupled with a customer response measurement system to assess consumers' responses to new products and services. Capital

Capital One Bank uses a complex polling system coupled with a customer response measurement system to assess consumers' responses to new products and services. Capital One is using a(n) program to improve service quality and service offerings.
Multiple Choice
quality gap analysis
empowerment
zone of tolerance
standards analysis
Voice-of-customer
Capital One Bank uses a complex polling system coupled with a

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