Calculate service rate with the given store data

QUEUING THEORY

1) Calculate service rate with the given store data

Data:

Total number customers per day: 100

Store hours: 10am-10pm

Arrival rate: 8.3333 customer per hour

Chicken:

5 mins reheating/slicing/bagging/cooking time

53 orders daily

52 orders monthly average

Liempo:

5 mins reheating/slicing/bagging/cooking time

61 orders daily

62 orders monthly average

2) Calculate utilization factor

b) Calculate Service Rate (c) The service rate depends on the cooking time and the quantity sold per day. We need to convert the cooking time to service rate: Chicken: 5 mins reheating/slicing/bagging? 53 orders on a daily 52 orders monthly average Assume it takes 5 minutes on average to cook a chicken So, the service rate is: 1/?= Liempo: 5 mins reheating/slicing/bagging? 61 orders on a daily 62 orders monthly average Assume it takes 5 minutes on average to cook liempo So, the service rate is: = liempo per hour = 1/?= c) Calculate Utilization Factor =/c Chicken: =8.33/?= Liempo: =8.33/?=