Question: Calculate the defects per million opportunities ( DPMO ) given the following: Blake, owner of Blakester's T - shirt Shop, keeps track of customer complaints.
Calculate the defects per million opportunities DPMO given the following:
Blake, owner of Blakester's Tshirt Shop, keeps track of customer complaints. For each Tshirt sold, there are four possible complaints: Tshirt shrinks, poor quality, design wears off, and doesn't fit right. Each week, Blake calculates the rate of Tshirt "defects" per total Tshirts sold, and then uses this information to determine his company's DPMO. During the past week, his company sold Tshirts. His company received customer shrinkage complaints, poor quality complaints, design wears off complaints, doesn't fit right complaints.
Calculate his firm's DPMO.
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