Calculate the time in seconds for the 11 process steps and the total cycle time.

Make sure to convert everything to time per order

Don't forget effects of rework

Sum times to calculate an average cycle time for the customer to get a hotdog (order to delivery)

Use the sheet provided earlier (also here as an attachament) and the process you draw earlier.

More instructions in the first video. Add the times to your process chart and attach it here. Write your total cycle time to the open text field.

This assignment is provided by MIT Open Course Ware under CC Lisence.

S & A Hot Dogs Time Exercise Sasha and Andy have opened a hot dog stand at their local park. They offer a hot dog with choice of fresh fruit and beverage to walk up customers between 10 AM and 2 PM. Customers put on their own condiments. Customers say their hot dogs are good, but the wait is a little long. After two weeks, they have a brisk, and growing business. Andy and Sasha notice they are barely keeping up with the customer demand, and making a little money after buying their supplies at the end of each day. They would like to improve their process to meet growing customer demand. They collected the following average data for their business processes and need help analyzing it. Data for average day T/0* 60 sec spent taking customer order 50 customers per day Average order is for 2 dog/fruit/beverage combos Order-in spends 30 sec on board 2 Average time Andy spends cooking a hot dog is 50 sec. Process step Sasha takes orders, collects the money, and chats with the walk up customers. Tacks onto order-in board. Order on Order-in Board Andy gets order from board. If dogs are ready, Andy starts to fill order. Otherwise he adds more dogs to the grill. Andy puts dog in bun, wraps it in foil, adds fruit of choice, & puts in serving container. If order isn't complete, Andy repeats steps 4. Otherwise he puts order onto counter and returns to step 3. Order sits on counter for Sasha Sasha checks the order Takes 20 sec per dog, about half the time spent adding fruit and putting in serving container. 10 sec per dog | 6 Order spends 30 sec on counter 10 sec per order 10% of the orders returned to Andy 10 sec per order 30 sec per customer 8 10 Sasha adds beverage Sasha calls customer to stand, delivers order and chats a bit Andy sets up his work area, keeping it clean and stocked Sasha fills up condiments, keeps serving counter clean, and bags trash 10 min each hour 11 10 min each hour Cycle Time * T/O = Time per order in seconds. Include rework time. As a first step, they have asked that you draw a process map for the above 11 Process Steps listed in the left hand columns. Later you will work with the data