Question: Callers are helped in a process with two sequential resources. The processing times for the resources are 1 2 0 and 1 7 0 seconds,

Callers are helped in a process with two sequential resources. The processing times for the resources are 120 and 170 seconds, respectively. The first resource has 2 workers and the second resource has 4 workers. Demand occurs at the rate 1.1 callers per minute.
What is the utilization (%) of the first resource?

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