Question: Calls per Hour ( Calls / Hr ) > = 1 3 , 0 0 0 , Customer Service Score ( CS Score ) >

Calls per Hour (Calls/Hr)>=13,000, Customer Service Score (CS Score)>=88, Job Satisfaction (Job Sat.)>=92, Escalations (Esc.)<=10, Resolutions (Res.)>=94
Calls per Hour & Escalations
Escalations & Resolutions
Customer Service Score & Escalations
Customer Service Score & Resolutions
Job Satisfaction & Resolutions
Which two metrics appear to be related?

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