Question: When Burton Lee took over as plant manager for the New Haven division of a large manufacturing company, he saw the opportunity to transform the

When Burton Lee took over as plant manager for the New Haven division of a large manufacturing company, he saw the opportunity to transform the lowest performing unit as a pathway to his promotion into top management.
1. What model of decision-making did Lee Burton favor and why?
2. What was the source of the conflict?
3. What should Burton have done to get worker cooperation and full management support?

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