Question: Calls per Hour ( Calls / Hr ) > = 1 3 , 5 0 0 , Customer Service Score ( CS Score ) >

Calls per Hour (Calls/Hr)>=13,500, Customer Service Score (CS Score)>=85, Job Satisfaction (Job Sat.)>=89, Escalations (Esc.)<=9, Resolutions (Res.)>=90
Calls per Hour
Customer Service Score
Escalations
Job Satisfaction
Resolutions
Which area would you want the team to train others on?

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