Calls per Hour $($Calls$/$Hr$)>=13,500,$ Customer Service Score $($CS Score$)>=85,$ Job Satisfaction $($Job Sat.$)>=89,$ Escalations $($Esc$.)<=9,$ Resolutions $($Res$.)>=90$

It is $5\mathrm{.}6\%$ lower than the goal

It is $3\mathrm{.}2\%$ lower than the goal

It is $2\mathrm{.}8\%$ higher than the goal$$

It is $3\mathrm{.}2\%$ higher than the goal

It is $3\mathrm{.}4\%$ higher than the goal