Question: Can A to C here be solved on excel? Burger King is attempting to improve customer satisfaction by offering the service such that a. average
Can A to C here be solved on excel?
Burger King is attempting to improve customer satisfaction by offering the service such that
a. average wait time of customer does not exceed 5 minutes and
b. average queue length is 5 or fewer customers.
The manager wants to conduct a simulation study to verify the current service level.
Burger King get an average of 26 customer per hour. The inter arrival time and service time is shown in table below:
Distribution of Inter Arrival Time
| Inter Arrival Time A | 0 | 1 | 2 | 3 | 4 |
| Probability P(A) | 0.10 | 0.20 | 0.52 | 0.05 | 0.13 |
Distribution of Service Time
| Service Time S | 1 | 1 | 2 | 3 | 4 |
| Probability P(S) | 0.16 | 0.34 | 0.04 | 0.04 | 0.42 |
Please answer the following questions:
| A | Simulate the model 500 times for an 8-hour shift | (4) |
| B | Determine the average wait time for the customer | (2) |
| C | Determine the time customer spends in the system (wait time + service time) | (2) |
| D | Determine the percentage of time the server spends waiting for the customer | (2) |
| E | Explain the solution through video walk through | (5) |
| F | Timely submission | (5) |
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