Question: Can A to C here be solved on excel? Burger King is attempting to improve customer satisfaction by offering the service such that a. average

Can A to C here be solved on excel?

Burger King is attempting to improve customer satisfaction by offering the service such that

a. average wait time of customer does not exceed 5 minutes and

b. average queue length is 5 or fewer customers.

The manager wants to conduct a simulation study to verify the current service level.

Burger King get an average of 26 customer per hour. The inter arrival time and service time is shown in table below:

Distribution of Inter Arrival Time

Inter Arrival Time A

0

1

2

3

4

Probability P(A)

0.10

0.20

0.52

0.05

0.13

Distribution of Service Time

Service Time S

1

1

2

3

4

Probability P(S)

0.16

0.34

0.04

0.04

0.42

Please answer the following questions:

A

Simulate the model 500 times for an 8-hour shift

(4)

B

Determine the average wait time for the customer

(2)

C

Determine the time customer spends in the system (wait time + service time)

(2)

D

Determine the percentage of time the server spends waiting for the customer

(2)

E

Explain the solution through video walk through

(5)

F

Timely submission

(5)

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