1. ________________ can be used by companies when there is a labor surplus.

1. Hiring better employees
2. Using attrition, if they have planned far enough in advance
3. Promoting current employees to new positions
4. Outsourcing work to contractors
5. Using their compensation policy to attract talent

2. ___________ is reviewed during the human resources environmental scanning process.

1. Employee recruitment
2. Performance appraisal
3. Demand forecast
4. Job analysis
5. Legislation

3. The _________________ prohibits discrimination in employment based on race, sex, color, national origin and religion.

1. Fair Labor Standards Act of 1938
2. Immigration Act of 1924
3. Family and Medical Leave Act (1993)
4. American with Disabilities Act (1990)
5. Civil rights Act of 1964

4. Boy, that was a stressful interview, said Bobby. the hiring managers toughest question was, What conflict have you encountered in the workplace, and how did you resolve it? Bobby just experienced a _____________ interview.

1. Behavior description
2. Background
3. Situational
4. Strategic
5. Personality