Can I know how to solve this! studying for a exam. thanks

4 of 5 What is the implied service rate per service-counter employee at a train station's ticket counter if customer demand is 36 customers per hour, there are two service-counter employees on duty, and their labor utilization is 75%? More than 5 but less than or equal to 10 customers per hour More than 10 but less than or equal to 15 customers per hour More than 15 but less than or equal to 20 customers per hour More than 20 customers per hour 0 out of 2 Incorrect. See Chapter 7 5 of 5 For a Marriott hotel call center, the expected service rate was 3.0 minutes per telephone call per customer service representative (CSR). With 3 telephone CSRs on-duty during the 6:30 to 7:00 a.m. time period, and assuming a 90% target CSR labor utilization rate, how many telephone calls can these 3 CSRS handle during this time period? More than 5 but less than or equal to 10 customers per hour More than 10 but less than or equal to 15 customers per hour More than 15 but less than or equal to 20 customers per hour More than 20 customers per hour 0 out of 2 Incorrect. See Chapter 7