Can I please ask for help with the below.

Can you help create the scope management plan for the project below?

including the below criteria:

A summary of the project b. Clear objectives and milestones c. Identification of what is included and not included within the scope of the project d. The objectives of the project e. How the objectives align with the organisational strategy f. Roles and responsibilities of key stakeholders g. Any other integral scope information required of a robust scope management plan.

Scenario; John Readings Pty Ltd

In order to build customer goodwill and satisfy its legal and ethical obligations, John Readings

has decided to implement a program within the Sales and Marketing departments to:

? Inform Sales and customer service staff of legal and ethical obligations (particularly with

respect to WHS and anti-discrimination legislation) and any standards or codes of

conduct followed by the organisation,

? Promote high standards in professional conduct (see John Readings Code of Conduct

and relevant legislation),

? Inform clients and customers of John Readings commitments,

?Achieve employee and client buy-in for initiative.

?Develop the online knowledge management system or CRM to ensure all personnel can easily access the necessary information to ensure all legal and ethical obligations are adhered to.

You are an external consultant (from Ace Consultants) contracted by the Director of Sales

and Marketing to project manage activities to achieve the objectives above.

Quality standards for deliverables:

? Clearly communicate legal obligations and John Readings obligations

? Contain as content or support company strategic directions

? No grammar or spelling errors

? Professional but friendly language

?Fair and flexible delivery for intended audience

?Meet audience requirements and sensitive to information needs, cultural diversity.

Previous needs analysis for the project has uncovered characteristics and requirements of

John Readings Retail and commercial Clients:

Sales and Customer Service Staff Clients {323) Customer Service (retail) 0 When staff are a Cynical: e.g. 'why do! o Under stress; time poor. 0 Retail sales team are technical experts who are competent in selling and recommending authors, books etc. o Unaware of legal, ethical requirement. Just want to please customers o Even ifaware. have have to pay attention to JRs internal business? i just want them to manage my property.' Time poor. Not sure of JR obligations and commitment to best-of- breed client service and ethical practice, or even their own code of conductfethics? recommending books sometimes feel discriminated against on basis of: 0 Lifestyle, 0 Family status, 0 Cultural background, and 0 income, etc. QA person $100/hr (works external to team to preserve integrity, providing quality review as required in project planning) IT Consultant $200/hr To assist with the development and implementation of the knowledge management systemProject team members Cost Possible roles and responsibilities (deliverables) Jack (works remotely) $60/hr . Develop poster/s for staff employees Alice $60/hr . Develop and deliver training Cory $60/hr . Create videos to illustrate Daisy $60/hr professional conduct, . Develop flyers or other literature, Virtual team: must be included in planning and accounted for in budget . Develop a webpage, . Design social media approaches, Mary Stewart $150/hr (WHS consultant) . Develop and deliver presentations for employees/clients, John Ng $150/hr . Design and/or deliver surveys to (CPA) assess effectiveness of communications and assist with Pat Lee $150/hr (Lawyer. anti-discrimination and project evaluation, privacy expert) . Development of ethical charter.to daily customer practice. . Unclear on overall strategic aims of JR . Culturally diverse. Sales (publishing) reps . Feel that the sales reps . Sales reps have been . Building relationships should alert us to any rude or insensitive on with clients issues with regard to occasion: e.g. you specific books, authors wouldn't treat your rich . Working from car - and/or topics that may be clients or investment rarely in the office contentious and/or partners this way'. (often spend nights compromise legislation away from home) . Do not feel they are and/or codes of ethics adequately consulted re. . Attend book fairs and . Culturally diverse. market needs/wants other B2B events . Not respected i.e. . Works territories appointments made then and/or categories they don't show and . Under extreme don't bother to let us pressure to perform know. and marry the face-to- face with digital interactions