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Case 7.1. Safety training insights for women expats in India When American Sabine Warn came to India to join PricewaterhouseCoopers' Gurgaon office, about 45 kilometers from Delhi, the human capital leader himself spoke to her about security measures. This was the first time a top manager at PwC personally intervened to talk to an employee in such a manner, a task usually entrusted to members of his team. This special sensitizing for Wahl was because she is a woman expat, unaware of the culture and safety standards in the country. Wahl was the lone woman expat in the global consulting major's India office, and the company had started safety sensitization for another woman expat manager from the United States, who would soon join its Bangalore office. While multinationals in India have several safety measures in place for their employees, the recent gang rape and death of a twenty-three-year-old girl in Delhi once again raised questions about the safety of women in the capital city of the world's third largest economy. And, when the woman is from a different culture, looks different, and speaks a different language or accent, it could get even trickier. "I was very focused on her safety. How she will go around and how she will communicate. Though we have sensitization on safety measures for all our employees, Indian or expat, male or female, what was unique in Sabine's case was my personal intervention," says Mark Driscoll, leader, human talent, PwC India. For Wahl, until a few weeks ago, safety was not a concem as her employer had provided her all possible assistance to find a safe place to stay and she had a driver to help her commute However, she admits both she and her mother, who lives in the United States, were a little more concerned after the incident. "Yes, I will be a little more prudent. Now I am a little more cautious when I venture out at night," says Wahl, a director with PwC. In fact, for a section of foreign women, living in Delhi is just not an option, and they would prefer cities like Mumbai, Bangalore. Hyderabad or Pune. Valerie Rozycki Wagoner, founder of Zipdial. says she would not want to stay in Delhi at all for the simple reason that she does not want to spend that much time thinking about her personal safety and limiting her mobility. But she loves living in Bangalore where she can go about life without having to worry about personal safety. For twenty-eight-year-old Rubia Braun from Queensland, Australia, it is more about the fear of the perceived culture of Delhi instilled in her by friends and well- wishers that makes her take additional precautionary measures while visiting Delhi. "I feel extremely safe in Mumbai and Bangalore. But in Delhi I am told you have to behave in a certain way, like you shouldn't start talking to random people," says Braun, who runs a film production and distribution company Metro Brava, based out of Bangalore. "It's harder being a woman than being a foreigner," she says, though she admits sometimes it could be a double whammy, first because you are a woman and then because you are a foreigner. The tragic death of the only spurred an The tragic death of the young girl in Delhi not only spurred an outpouring of anger and grief across India, but also generated worldwide media glare that questioned safety standards. All this at a time when India is emerging as an integrated part of global strategy for most multinationals and several senior professionals are eager to tap the opportunities. "The number of expat managers working in India has at least doubled, if not tripled, in the past five years," says Dinesh Mirchandani, president of Boyden India and director Asia Pacific for The Association of Executive Search Consultants, a worldwide professional association for retained executive search and leadership consulting industry. The number of foreign women in corporations, though still fewer than male expats, is also increasing. Most financial institutions and banks want to increase their diversity population across the world, with India as one of the most important areas of growth. Also, an increasing number of foreign entrepreneurs are making India their home, lured by the need for innovative products and the scope to make a much bigger impact than in the already saturated developed economies. So, will the brutal incident have any impact on the interest among women expats in India as the destination to explore their dreams? Perhaps not, particularly because their goals in India are much bigger. "If part of their commitment to working here means they have to make arrangements for more strict personal safety, then so be it, but I do not see such events significantly deterring any determined people", says Wagoner. Of course, one advantage foreign women have over the millions of their counterparts from India is that most foreigners working here are likely to be at a higher income bracket and can afford more protective safety services. Source: Adapted from R. Rica Bhattacharyya, "Women Expats Wary About Working in Delhi," Economic Times, January 15, 2013. QUESTIONS FOR CASE ANALYSIS AND DISCUSSION 1. How does this case illustrate the importance of customized preparation and training for expatriates before departure? 2. What are the implications of this case for the effective predeparture training of both men and women assigned as expatriates to India? 3. Why is customized training and preparation, as highlighted in this case, an important investment for MNCs to make besides just to ensure the health and safety of their workforce? What are other possible benefits of such special preparation and training