Can someone please answer this in simple plain language? ( Last year sample MST )

Question 1 (word limit: 600 words) You are part of the management team in a medium-size Internet server company. Driven by rapid changes in the business environment in recent years, the management team has decided that the company's management accounting practices have to be focused on the customers. The company is just two years old and is growing dramatically, doubling its customer base every six months. Required: (a) Identify three typical customer's needs and service expectations of most Internet-server companies. (3 marks) (b) Assuming that this dramatic growth continues, name two (2) specific actions the company can take to retain its goal of "focus on the customer". (You need to explain why each has the goal of customer focus). (4 marks)