Question: can you answer the right answer 4. When a business uses INTERNAL benchmarking it is measuring which of the following? Select one: a. Direct comparative

can you answer the right answer 4. When a business uses INTERNAL

can you answer the right answer

4. When a business uses INTERNAL benchmarking it is measuring which of the following? Select one: a. Direct comparative performance measures against its nearest competitor within the same industry b. Comparative performance against other competitors WITHIN the same industry c. Competitive performance of itself against the industry averages WITHIN the same industry as it operates d. Comparative performance of business units internal to an organisation 5. Which of the following would be a LEAD indicator in the Balanced Scorecard (BSC) as a performance measure in the Financial Perspective Select one: a. Higher levels of staff training b. Economic Value Add (EVA) c. Number of new customer accounts and/or opened (in a bank) d. Return on Investment (ROI) 6. Calculate the ROI and select the correct answer if a company has Sales =$1,000,000, Profit =$200,000 and Invested Capital of $800,000 (Remember that ROI must always be given as a percentage) Select one: a. 25% b. 20% c. 80% d. No answer is correct 7. A company has the following data relating to two products that require skilled labour. Currently there is a shortage of labour and has to prioritise one product to maximise profit until more labour can be found. They are currently limited to 1000 Direct Labour Hours (DLH). Required enter the number of the LEAST (2nd) product prioritised and indicate which product by entering the letter A or B after the number e.g. If you wish to make Product A first and you can only make up to 50 of product B then type 500B

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