Can you help me answer this question (strategic management) ?

it is written in two languages firstly Malaysian and then in English. Just read it in English and answer it in English.

Thanks in Advance.

Soalan Question 2 Beribu pejabat di Redmond, Washington, Microsoft adalah firma perisian terbesar di dunia dengan produk utamanya adalah sistem operasi Windows PC dan suite aplikasi produktiviti Pejabat Office, dijual sebahagiannya melalui pembuat PC. Menjual dalam talian dan melalui penjual semula, Microsoft juga merekabentuk dan mengeluarkan konsol permainan video (Xbox 360), aplikasi perusahaan (Microsoft Dynamics), perisian pelayan dan penyimpanan, dan pemain muzik digital (Zune). Dengan 90,000 pekerja, Microsoft juga terlibat dalam perkhidmatan periklanan dan perundingan dalam talian. Headquartered in Redmond, Washington, Microsoft is the world's largest software firm with its core product being the Windows PC operating system and Office business productivity application suite, sold in part through PC makers. Selling online and through resellers, Microsoft also designs and manufactures video game consoles (Xbox 360), enterprise applications (Microsoft Dynamics), server and storage software, and digital music players (Zune). With 90,000 employees, Microsoft also engages in online advertising and consulting services. Jadual/Table 1 Microsoft Google Oracle 0.15 0.09 Critical Success Factors Advertising Market Penetration Word Processing Smart Phone Operating System PC Operating System Search Engine Financial Profit Consulting Services Professional Certifications Stock Appreciation over 5 Years Excessive Goodwill Totals Weisht Rating Score Rating Score Rating Score 0.05 3 4 0.20 2 0.10 0.09 4 0.36 3 0.27 2 0.18 0.10 4 0.40 2 0.20 1 0.10 0.12 2 0.24 4 0.48 1 0.12 4 0.36 2 0.18 1 0.09 0.07 2 0.14 4 0.28 1 0.07 0.14 4 0.56 2 0.28 3 0.42 0.08 4 0.32 2 0.16 3 0.24 0.08 3 0.24 1 0.08 2 0.16 0.09 1 0.09 4 0.36 2 0.18 0.09 2 0.18 3 0.27 1 0.09 1.00 3.04 2.76 1.75 a) Berdasarkan maklumat yang diberikan dalam Jadual 1, huraikan semua Faktor Kejayaan Kritikal dan apakah arti wajarannya. Analisis skor antara ketiga-tiga syarikat tersebut dan wajarkan dengan contoh yang berkaitan. Based on the information provided in Table 1, elaborate all Critical Success Factors and what the weightage means. Analyze the scores between the three companies and justify with relevant examples. (12 markah/marks) 5/8 b) CIB3002 Perkembangan terkini dalam industri Teknologi 4.0 dan 5G telah memberi impak kepada banyak syarikat dalam industri ICT termasuk Microsoft. Jika anda diupah sebagai Ketua Pegawai Strategi untuk Microsoft Malaysia, apakah cadangan anda untuk haluan masa depan syarikat itu? Recent development in Industry 4.0 and 5G technology has hit many companies in ICT industry including Microsoft. If you are hired as the Chief Strategy Officer for Microsoft Malaysia, what would be your suggestions for the company's future direction(s)? (8 markah/marks) [Jumlah/Total: 20 markah/marks]