Question: can you please complete it according to its marks 2. Review the case 'A Hospital Benchmarks Against the Ferrari Racing Team' in your text in

can you please complete it according to its marks

2. Review the case 'A Hospital Benchmarks Against the Ferrari Racing Team' in your text in Chapter 6. First, answer, what is the main difference between a service and a good? 2 Marks Answer: Select 3 of the 7 TQM tools shown in Figure 6.6 of your text page 215 and explain how these might be used to improve the 'handoff challenge faced by hospitals 6 Marks Answer: TQM Tool Brief explanation of how it could help

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